MALTA TENANT SUPPORT

1. What is your age? *

2. How did you hear about this site? *

Internet Search Advertisement Friend Other

If Other please specify: *

3. What is your annual household income? *

5. How long have you lived in Malta? *

6. What is your nationality? *

7. Did your landlord or letting agent give you a copy of the energy performance certificate for your rental property when you first moved in? *

Yes No

8. The correct tariff is called the RESIDENTIAL tariff, with all the occupants listed as living in the property via Arms Form H. The tariff I am on is the: *

residential tariff (No. of registered residents > 0) domestic tariff (No. of registered residents = 0) non residential tariff an arbitrary tariff made up by your landlord Not sure

9. If your landlord is a company (a private letting company) please indicate which tariff you are on: *

10. Did your landlord or letting agent tell you how to go about being billed at the correct tariff for people living in their primary residences? *

Yes No

11. Did your landlord or letting agent provide you with a signed copy of Arms Form H, change in number of persons declaration, and copies of his id, front and back, before signing the rental agreement? *

Yes No

12.Were you ever on the incorrect tariff? (The correct tariff is called the RESIDENTIAL tariff with all the occupants listed as living in the property via Arms Form H.) *

Yes No Not sure

13. How long did it take you to realize that you were on the incorrect tariff or that you were being overcharged on your utilities? *

14. Did any of your landlords refuse to endorse Arms Form H when you asked them to? *

Yes No

15. How do you pay for your electricity and water? *

A fixed amount of cash monthly on account Arms online calculation where no. of residents = 0 Arms online calculation where no. of residents = number of people living in the property Full settlement on production of proper Arms bill (green, two pages long) Full settlement on production by landlord of a handwritten scribble showing arbitrary rates

16. Do you have access to your utility bills? *

Yes No I get a brief glimpse of the bill I am provided with a copy of the actual Arms bill (green, 2 sheets)

17. If you made direct contact with Arms, which of the following statements applied: *

My problem was resolved speedily and satisfactorily There was a language barrier. My problem was not resolved at all. The information given to me by Arms was incorrect. I felt helpless within an administrative machine that did not understand or care. I felt that Arms customer service was exemplary. The information given to me by Arms was always correct. Does not apply

18. Do you have access to your electricity and water meters? *

Yes No Water meter only Electricity meter only

19. Did you ever find out that any of your landlords rerouted your supplies to feed others for free? *

Yes No Not sure

20. Have any of your meters shown any signs of tampering? *

Yes No Not sure

21. Have you ever been subjected to a faulty or tampered with meter, Smart or otherwise? *

Yes No Not sure

22. Has your landlord ever tried to pass off the previous occupant's Arms bill as yours? *

Yes No Not sure

23. Has your supply of electricity and water ever been suspended because your landlord did not pay the Arms bill, even though you paid him the money to do so? *

Yes No

24. In this case, did you have to pay the outstanding arrears in order to get reconnected? *

Yes No Does not apply

26. Do you think that your rental property abided by some kind of health and safety regulations? For example, did you feel confident that your electricity supply was safe? *

Yes No Not sure

27. Were there ever any mould outbreaks in any of your rental properties? *

Yes No

28. Do you think that all the rental contracts you have signed in Malta have been fair? *

Yes No Not sure

29. How much rent do you pay per month? *

30. How do you pay your rent? *

Cash Cheque Direct Debit Online banking

31. Do you get a receipt for your rent payments and / or payments on account towards your Arms bill? *

For rent payments only For payments on account towards Arms bill only For both For neither

32. Have you ever been threatened or felt threatened by any of your landlords? *

Yes No

33. Have you ever had to call on the services of the police or a lawyer to protect you from a landlord? *

Yes No

34. Were any of your landlords verbally or physically abusive towards you? *

Both Verbally abusive Physically abusive Neither

35. What was your landlord's reaction when you pointed out a problem with the property that was not your fault? (For example mould due to untreated walls or ceilings in contact with the outside.) *

You were blamed and told that you had to pay to put it right. The problem was resolved speedily and to your satisfaction with no fuss. The problem was resolved after an unacceptable length of time. The problem was never resolved and resulted in tension and conflict between you and your landlord. Does not apply.

36. Have any of your landlords ever garnisheed your bank accounts and/or salary? *

No A garnishee order on both A garnishee order on my bank account only A garnishee order on my salary only

37. Have any of your landlords ever entered the rental property without your knowledge or permission? *

Yes No Not sure

38. Have you had all rental deposits returned when you left your Maltese rental properties? *

Yes No I am still in my first rental property I never paid a deposit

39. Did you use the services of a letting agent to find a rental property? *

Yes No

40. What did you think about this service? *

My letting agent couldn't have been more helpful. My letting agent gave me all necessary information. I feel that my letting agent favoured my landlord over me. I feel that my letting agent treated us both equally. I feel that my letting agent favoured me over my landlord. My letting agent did not provide me with all necessary information about the property. Other

Supporting tenants residing in Malta

A survey: Examining the state of the long let rental market in Malta

Some information about you

Energy performance certificate

Utilities

Your rental property

Your relationship with your landlord

Letting agents

And finally:

Supporting tenants residing in Malta﻿

A survey: Examining the state of the long let rental market in Malta

Some information about you

Energy performance certificate

Utilities

Your rental property

Your relationship with your landlord

Letting agents

And finally:

Supporting tenants residing in Malta